Effective Date: 1st January 2026
Last Updated: 2nd March 2026

DClick Cleaning Services Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

DClick Cleaning Services Limited provides professional residential and commercial cleaning services in the United Kingdom.

For the purpose of data protection laws, DClick Cleaning Services Limited acts as the Data Controller responsible for your personal data.

Contact Details:

DClick Cleaning Services Limited
Plymouth, United Kingdom

Phone: +44 7432 553316
Email: admin@dclickcleanings.co.uk

2. Information We Collect

We may collect and process several types of personal data depending on how you interact with our website or services.

2.1 Information You Provide Directly

When you contact us, request a quote, or book a service, we may collect:

• Full name

• Email address

• Phone number

• Property address or postcode

• Service details or cleaning requirements

• Messages submitted through contact forms

• Newsletter subscription information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect technical information such as:

• IP address

• Browser type and version

• Device type

• Time zone settings

• Referring website

• Pages viewed on our website

• Date and time of visits

• Interaction data (clicks, navigation behaviour)

This information helps us understand how visitors use our website.

2.3 Marketing Information

If you subscribe to our newsletter or marketing communications, we may collect:

• Email address

• Preferences related to services or promotions

You can unsubscribe at any time.

3. How We Use Your Personal Data

We process your personal data for the following purposes:

Providing Our Services

• Responding to enquiries

• Providing cleaning quotes

• Managing service bookings

• Delivering residential or commercial cleaning services

Communication

• Contacting you regarding bookings or service updates

• Responding to customer service requests

Website Improvement

• Analysing website performance

• Monitoring usage trends

• Improving website functionality and user experience

Marketing and Promotions

• Sending newsletters

• Informing you about new services or offers

• Providing cleaning tips or updates

You will only receive marketing communications if you have opted in or if it is permitted under applicable laws.

4. Legal Basis for Processing Personal Data

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity
Processing required to provide our cleaning services.

Consent
When you subscribe to marketing communications or newsletters.

Legitimate interests
Improving our services, maintaining website functionality, and responding to enquiries.

Legal obligations
Where processing is required to comply with legal or regulatory requirements.

5. How We Share Your Data

We do not sell, trade, or rent your personal data.

However, we may share your information with trusted third parties including:

Service Providers

Companies that assist with:

• Website hosting

• Email communication systems

• Website analytics

• Customer management tools

Professional Advisors

Legal advisors, accountants, or insurers where necessary.

Legal Authorities

When required to comply with legal obligations or protect our rights.

All third-party service providers are required to handle your data securely and only process it for authorised purposes.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Typical retention periods may include:

Customer enquiries: up to 12 months
Service records and invoices: up to 6 years (for legal and accounting purposes)
Marketing subscriptions: until you unsubscribe

Once data is no longer required, it is securely deleted or anonymised.

7. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyse website performance.

Cookies are small files stored on your device that help websites remember user preferences.

Types of cookies we may use include:

Essential cookies
Required for the operation of our website.

Analytics cookies
Used to understand website traffic and visitor behaviour.

Functionality cookies
Help remember user preferences and settings.

You can manage cookie preferences through your browser settings.

8. Data Security

We implement appropriate technical and organisational security measures to protect personal data from unauthorised access, loss, or misuse.

These measures may include:

• Secure website hosting

• SSL encryption

• Restricted access to personal data

• Internal security procedures

However, we encourage you to contact us first so we can resolve your concerns.

9. Contact Us

If you have questions about this Privacy Policy or how we process personal data, please contact:

DClick Cleaning Services Limited
Plymouth, United Kingdom

Phone: +44 7432 553316
Email: admin@dclickcleaning.co.uk